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Frequently Asked Questions
For Italy, the shipping charges are included in the price of the products purchased. For shipments outside the Italian territory shipping costs are € 10.
Methods of payment accepted by Divina Essentia are:
The goods are delivered to the courier within one business day of receiving your payment and delivered within 24-48 hours after dispatch.
Absolutely. Divina Essentia provides end-to-end solution that helps protect every web page that is visited by users, not just those for access procedures and purchase. Divina Essentia owns a SSL Certificate from a reliable authority. This security measure provides authentication of the identity of the Web site and encrypts all information shared between the website and its users, including cookies exchanged, protecting data from views, alteration or unauthorized use.
After payment you will receive an email containing the details of the order. You can follow the progress of the shipment from your account. Once the goods will be shipped you will receive another email with the details.
Sure. Once completed the order and payment you will receive a receipt in digital format to your e-mail address registered on your account. In case of cash on delivery you will receive a hard copy of the receipt attached to the goods. In your account will still remain copy of your receipts that you can download at any time.