Privacy Policy

Personal information is information that identifies an individual personally. These may include a person's name, address, email, phone number, ecc...


Divina Essentia collects personal information directly from you, when you submit your personal information through the contact section of the site www.divinaessentia.com, at the time of recording and sending an order. Interacting with us through our website, we collect the IP address automatically, the name of the Internet service provider used to contact us and various other parameters of the connection. This information is used to administer and improve the performance of our systems. Some of our web pages use "cookies." Most browsers allow you to control cookies. You can choose to access the site without the use of "cookies", but this may require the user to re-enter some information.For more informations about cookies read Cookies Policy


We will not disclose any circumstances your personal information collected to third parties.


Subject to the exceptions allowed by law, you will have total access to your personal information in our possession from your account, or by contacting us. In the second way, your request will be treated in a reasonable time. In case Divine Essentia refuses to provide you with access to your information will provide the reasons for the refusal.


We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use. If detected that your personal data in our possession is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information, or if necessary, discuss with you alternative actions.


We will take reasonable steps to protect personal information we hold from misuse, loss, unauthorized access, modification or unauthorised disclosure . Your personal information will be kept only in digital form within our server where the site and fit paper invoices issued in your name. Divina Essentia will take the necessary steps to destroy or de-identify personal information that are no longer usefull for the purposes for which it was collected.


Divina Essentia stores the e-mails on its own mail server. The details that are captured date, sender, recipient, subject, size of the e-mail message, the routing information and group that belong to the sender. This information is stored for up to five years, then they are deleted. This information can be "de-identified" (so as to make them unusable to identify a person) and then used in its de-identified for purposes of internal research and development purposes in order to improve our systems. Moreover, in the case of investigations by the judiciary, Divina Essentia will provide the required data to the authority concerned. In any case we will not use or disclose the information above except in accordance with applicable laws.


Divina Essentia does not send commercial electronic messages except for the purposes for which you have given your express consent. By providing your email address (for example, by sending an e-mail or by filling out a web form), Divina Essentia will use it only for the purposes for which it was provided. Your email address will not be subscribed to any mailing list or newsletter without your consent. To subscribe to our newsletter, you will be sent a confirmation message before your e-mail address is added to the list.


You can choose to unsubscribe from our newsletter by sending an email to privacy@divinaessentia.com.


If you wish to access your personal information or make a complaint of a violation of your privacy, please contact us by sending an e-mail to privacy@divinaessentia.com or call us directly at +39.055.0119896. We will respond to your request or complaint within a reasonable time and we will try to resolve any issues as soon as possible.